Privacy Policy

Introduction

Axle Towing & Impound (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website axletowing.com, use our services, or interact with us in any way.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out a contact form or request a quote
• Call us or send us an email
• Use our vehicle lookup or locate vehicle feature
• Submit a job application through our careers page
• Sign up for our property manager portal
• Engage with us on social media

This information may include your name, email address, phone number, mailing address, vehicle information (make, model, year, VIN, license plate number), property details, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website or source
• Pages visited, time spent on pages, and navigation patterns
• Device identifiers and screen resolution

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. These may include:

• Essential cookies: Required for the website to function properly, such as session management and security features.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our towing and impound services
• Respond to your inquiries and fulfill your requests
• Process vehicle lookups and impound status checks
• Communicate with you about your towed or impounded vehicle
• Manage property manager accounts and portal access
• Send service-related notifications and updates
• Comply with Arizona towing regulations and legal requirements
• Analyze website usage and improve user experience
• Protect against fraud, unauthorized access, and illegal activity

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and business, including:

• Website hosting and analytics providers
• Payment processing services
• Customer relationship management (CRM) platforms
• Communication and notification services
• Vehicle history and title verification services

These third parties are contractually obligated to protect your information and may only use it for the purposes we specify.

Vehicle Lookup Data

When you use our vehicle lookup or locate vehicle feature, we collect vehicle identification information such as license plate numbers, VIN numbers, and vehicle descriptions. This information is used solely to help you locate your vehicle and understand the impound process. Vehicle data is retained as required by Arizona law and municipal regulations governing towing and impound operations.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including Arizona towing record-keeping requirements), resolve disputes, and enforce our agreements. Contact form submissions and general inquiries are typically retained for up to two (2) years unless a longer retention period is required by law.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

CCPA Compliance (California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out: You may opt out of the sale of your personal information. Note: We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, please contact us using the information provided below. We will verify your identity before processing your request and respond within 45 days as required by law.

Arizona-Specific Privacy Considerations

As an Arizona-based company, we comply with all applicable Arizona privacy laws and regulations. Under Arizona law, we are required to maintain certain records related to towing and impound operations, including vehicle information, tow documentation, and notification records. These records are maintained in accordance with Arizona Revised Statutes (ARS) Title 28 requirements and applicable municipal codes.

In the event of a data breach involving your personal information, we will notify you in accordance with the Arizona Data Breach Notification Law (ARS § 18-552) without unreasonable delay.

Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: