# What Dispatch Needs Before Sending a Tow Truck
Dispatch needs enough information to route the right towing response: pickup location, destination, vehicle condition, access details, and whether the request is driver-requested or property-managed.
For current towing dispatch, call 480-288-5526.
Quick answer
The fastest towing calls start with specifics. Exact location, destination, vehicle condition, keys, damage, garage/gate access, and tow reason help avoid delays.
Universal dispatch worksheet
Pickup address:
Nearest cross streets:
Property or business name:
Garage/gate/access details:
Destination:
Vehicle year/make/model:
Electric, AWD, low-clearance, or specialty vehicle?
Does it start?
Does it roll and steer?
Keys available?
Damage, tire, wheel, or battery issue:
Is this your vehicle or a property-management request?
Best callback number:
Why dispatch asks these questions
| Question | Why it matters |
|---|---|
| Where is the vehicle? | The driver needs exact access. |
| Where is it going? | Destination affects routing. |
| Does it roll and steer? | Affects loading. |
| Are keys available? | Affects steering and gear position. |
| Is there damage? | May change equipment. |
| Is it private property? | Authorization and documentation may apply. |
Why use Axle?
Axle can help match the tow to the situation:
Dispatch is available 24/7. Vehicle release and office visits follow posted hours or arrangement.Best next step
Call 480-288-5526 with the worksheet details. For property-wide parking problems, contact Axle for a review.
Axle Towing Team
Axle Towing & Impound is a private property towing specialist serving the Phoenix metro area with two secure impound yards in Phoenix and Apache Junction.